TIPTAP HELP CENTER

Let us help!

CONGRATULATIONS! 

You've got a TipTap!  

Now what? 


CLICK HERE TO START and follow the instructions to start Tapping!

1. Make sure their phone works with TipTapCompatible Phones


The phone model you have does not matter when sharing!


2. Make sure to touch your TipTap to the very top of the back of their phone.

On iPhones, the sweet spot for reading a Popl is on the very top of the back of the device.

3. A TipTap CANNOT be read when: 

- their phone is in airplane mode

- their device flashlight is on

- their phone screen is off

- their camera is open 

1. Make sure their phone works with TipTapCompatible Phones

The phone model you have does not matter when sharing!

2. Make sure to touch your TipTap to the very center of the back of their phone.  

For Androids, the sweet spot for reading a TipTap is in the center of the back of the device.

3. Turn on NFC capabilities in their phone settings

If their phone is on the compatible devices list and is still not reading your TipTap, go to their phone settings and search for NFC. Make sure that "NFC" is turned on!

TipTap is a small tag placed on the back of your phone that lets you instantly share your social media, music, payment platforms and contact info just by tapping your phone to a compatible phones!

The other person doesn't need an app or a TipTap to receive your info

No! The other person does not need a TipTap or app to receive your TipTap profile. That's the beauty of TipTap 

If their phone is on this list of compatible phones you can tap to their phone. If it is not, just use your TipTap QR code on your profile to share!

No! TipTap can be placed anywhere you want. You can put a TipTap:

- on your laptop

- in your car

- on a restaurant table

- in your office

- in an open house

- the possibilities are endless!

The TipTap doesn't communicate to the phone it is on, it communicates to the phone it is sharing info to.


Send us an an email at tiptaphelp@gmail.com if you own a business and would like to learn how to use it for that. We would be happy to walk you through it. 

Absolutely! Please email us at tiptaphelp@gmail.com so we could walk you, or your business through it, and schedule a call. 


Min order for custom TipTaps is 50.

A tap occurs when you touch your TipTap to the back of another person's compatible phone to share your TipTap profile!

This sharing is initiated by a push notification that will appear on the other person's phone. If that notification is tapped, your profile will load in the browser on their phone. No app is required for this!

So let's get tapping!

Please reach out to our team if you need any help with your TipTap at tiptaphelp@gmail.com


Yes! TipTap will work through most phone cases, including ones that hold credit cards. The only exception would be if your case has a layer of metal.

For iPhones, the iPhone XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE and all future iPhones are compatible with the tap feature of TipTap.

When reading from the TipTap app, iPhone 7 and newer are compatible with TipTap! Just use the "Read a TipTap" function in the main menu of the app.

Virtually all Android Smartphones are compatible with the tap feature of TipTap. However, please visit our compatible devices page to ensure that your smartphone is on the list.

Upcoming Feature January 2021

iPhones as old as the iPhone 5S and almost all Androids will be able to use their camera to scan your future TipTap QR code. Your TipTap QR code will be found by tapping the QR code button on the top right of your profile inside of your app. 

You will also be able to share your profile via text, airdrop, email or any social network by sharing your upcoming TipTap profile link. We are working extremely hard to provide an incredible experience.  

No, TipTap has no effect on your phone's wireless charging capabilities and will not interfere.

Some Android phones have NFC turned off by default!

If your Android is not reading TipTap, go to your phone settings and search for "NFC". Then make sure you have this turned on!

Shipping time within the USA is typically 3-5 business days. We are currently experiencing delays due to COVID-19 so shipping might take up to 2 weeks. We thank you for your patience.Shipping time outside of the USA is typically 7-21 business days.All orders come with tracking! Please contact us at tiptaphelp@gmail.com if you haven't received your order.

Once your TipTap is on its way, you will receive an email or text message with a link to your tracking information!

If you don't receive this email, please email us at tiptaphelp@gmail.com

Apple Store App Click Here: IPhone Download

Google Play App Click Here: Android Download

No, the TipTap app is meant to provide a better experience once you have already purchased the TipTap product. You cannot pop another phone with just the app.

If you'd like to change your profile URL, please send an email to tiptaphelp@gmail.com and we will do our best to get you the URL you want! Or just make a new account with a different email and choose your desired username.